Terms of service

Effective Date: 7/17/2025

Last Updated: 8/2/2025

1. Introduction

Welcome to Jen2TheWord, LLC (“we,” “our,” or “us”). By using our website www.jen2theword.com, you agree to comply with these Terms of Service (“Terms”). Please read them carefully. If you do not agree, please refrain from using our site.

2. Eligibility

You must be at least 18 years old or have parental consent to use our services. By using our site, you represent that you meet this requirement.

3. Account Registration and Security

You may need to create an account to access certain features. You agree to provide accurate information and keep your login credentials secure. You are responsible for all activities on your account.

4. Product Information and Availability

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that all product details (such as colors or sizes) will be accurate. Availability and pricing of our products are subject to change at any time without notice.

5. Pricing and Payments

5.1 Payment Methods

We accept major credit cards, Apple Pay, PayPal, Venmo, Google Pay and Shop Pay. By submitting an order, you authorize us to charge the selected payment method.

5.2 Payment Security

Payments are processed through secure, encrypted payment gateways using SSL technology. We adhere to best practice industry standards to protect your data.

5.3 Customer Financial Information Privacy

Data Collection: We collect only essential financial details to process payments, such as billing addresses and transaction IDs. Full credit card information is not stored.

Third-Party Processors: Payments are managed by PCI-DSS-compliant providers.

Access: Financial information access is limited to authorized staff.

Fraud Prevention: We monitor transactions to detect and prevent fraud.

6. Order Fulfillment

All orders are fulfilled by Printiful, our third-party fulfillment vendor/supplier.

7. Shipping and Delivery

All orders are shipped by Printiful and the shipping provider used (i.e. USPS or UPS) to ship an order is entirely under their control.

At this time, we ship to United States addresses only. Shipping times are estimates and may vary based on factors beyond our control. Customers are responsible for providing accurate shipping details, including addresses and contact information. We do not ship to P.O. boxes.

Jen2TheWord LLC is not responsible for lost or stolen shipments. Additional fees may apply for reshipments due to errors in the address provided by the customer.

8. Returns, Refunds, Cancellations, Exchanges

Please read our entire policy here. Use of this site assumes acceptance of the returns, refunds, cancellations and exchanges policy.

9. User Conduct and Prohibited Activities

You agree not to:

  • Use the site for unlawful purposes.

  • Submit false or misleading information.

  • Interfere with site operations.

  • Distribute harmful software, malware or content.

  • Steal content, designs, images, watermarks, videos or anything from this site for reuse or redistribution online or in an offline physical retail store or pop-up booth, or for use in artificial intelligence for use, training or learning. This includes any advertising that features our products and/or our brand.

We reserve the right to terminate accounts or refuse service for violations.

10. Privacy and Data Protection

10.1 Collection of Personal Information

We collect personal data to fulfill orders and improve services, including names, addresses, and contact details.

10.2 Use of Personal Information

Your data is used to:

  • Process transactions.

  • Provide customer support.

  • Send updates and promotional offers (with your consent).

10.3 Protection of Financial Information

We employ encryption and access controls to secure your financial data. Only essential details are collected and retained.

10.4 Data Sharing and Third-Party Services

We only share data with:

  • Payment processors.

  • Fraud prevention agencies.

  • Legal authorities, if required.

10.5 Customer Rights and Data Access

You can request:

  • Access to personal data.

  • Correction of inaccuracies.

  • Deletion of data, subject to legal obligations.

11. Intellectual Property

All content, including text, designs, images, and logos is protected by copyright and are exclusive to Jen2TheWord, LLC and/or its third-party vendors, suppliers and/or licensors. Unauthorized use or reproduction via physical goods, digital goods and/or artificial intelligence is prohibited by law.

12. Limitation of Liability

We are not liable for damages resulting from your use of the site or products, including indirect or consequential losses. Our maximum liability is limited to the purchase price of the disputed product.

13. Indemnification

You agree to indemnify and hold harmless Jen2TheWord, LLC, its employees, and affiliates from claims, damages, and expenses arising from your violation of these Terms or misuse of the site.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the state of New York located in the United States. Disputes will be resolved in the courts of Westchester County, New York.

15. Changes to Terms of Service

We may update these Terms at any time. Changes will be posted on our site and/or emailed to customers and are effective immediately. Continued use of the site indicates your acceptance of the updated Terms.

16. Contact Information

For questions or concerns about these Terms and/or any of our policies, please contact us.